Effective Date: October 9, 2026
Last Updated: October 9, 2026
At The Junk Box (“we,” “us,” or “our”), accessible from https://www.thejunkbox.ca/, we are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit a request for a quote, or use our junk removal and dumpster bin rental services in Victoria, BC, and the surrounding communities.
1. Information We Collect
We collect information directly from you when you interact with our website, as well as automatically through automated tracking technologies.
A. Information You Provide Directly
- Contact & Service Information: Name, email address, phone number, physical address/service location, and details regarding your junk removal or dumpster bin rental requests when you fill out a quote form or contact us.
B. Information Collected Automatically
When you browse our website, we automatically collect certain technical and usage information through cookies, pixels, and web beacons, including:
- Device & Network Data: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, links clicked, time spent on pages, referral sources, and interaction patterns.
2. Tracking Technologies & Analytics
We use third-party tools and cookies to analyze site traffic, optimize user experience, measure conversion rates, and deliver targeted advertising.
- Google Tag Manager (GTM): We use GTM to deploy and manage website scripts, tracking pixels, and tags across our site efficiently.
- Google Analytics (GA4): We collect anonymous, aggregated statistics regarding website traffic and user behavior. Google Analytics uses cookies to gather data such as session durations, traffic sources, and page views.
- Google Ads & Retargeting: We use Google Ads conversion tracking and remarketing tags. These cookies allow us to track sales/leads resulting from our ads and display relevant advertising to users who have previously visited our website as they browse other internet sites.
- Meta (Facebook) Pixel: We utilize the Meta Pixel to track visitor actions on our website, measure the effectiveness of our Facebook and Instagram ad campaigns, and create customized audiences for targeted advertising on Meta platforms.
Managing Your Cookie Preferences
You can set or adjust your web browser settings to reject or block cookies. However, disabling cookies may impact your ability to use certain features on our site. To opt out of targeted advertising:
- Google Ads: Customize or opt out via Google Ad Settings.
- Meta Ads: Adjust your preferences in your Facebook Ad Preferences.
- Industry Opt-Out: Visit the Digital Advertising Alliance of Canada (DAAC) Opt-Out Tool.
3. How We Use Your Information
We use the collected information for legitimate business purposes, including:
- Providing, operating, and maintaining our website and junk removal services.
- Responding to inquiry forms, scheduling bin drop-offs, and issuing quotes.
- Improving website performance, user experience, and customer service.
- Running and optimizing digital marketing campaigns (including retargeting ads).
- Complying with legal and regulatory obligations.
4. Disclosure & Sharing of Information
We do not sell, rent, or trade your personal information. We may share data only under the following conditions:
- Service Providers: With trusted third-party vendors, IT support, hosting providers, and advertising platforms (e.g., Google and Meta) who assist us in operating our business and website under strict confidentiality agreements.
- Legal Compliance: If required by applicable federal or provincial laws, regulations, legal processes, or governmental requests (including Canadian PIPEDA and BC PIPA).
5. Third-Party Links
Our website may contain links to external sites (such as our social media profiles on Facebook and Instagram). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.
6. Data Security & Retention
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of your personal information to protect against loss, unauthorized access, disclosure, or modification. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Your Privacy Rights
Under Canadian federal privacy law (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete personal information.
- Withdraw consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions).
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
The Junk Box
Mailing Address: 185-911 Yates St, Victoria, BC V8V 3L5
Physical Address: 5415 Fowler Road, Victoria, BC V8Y 1Y4
Phone: 250-658-3944
Website: https://www.thejunkbox.ca/
